Frequently Asked Questions

What is Children’s Rehabilitation Service (CRS)?

CRS is Alabama’s program for children with special health care needs (CSHCN) and their families.  Every U.S. state and territory has a CSHCN program.


When was CRS established?

CRS was established as “Crippled Children’s Service” by Act 398 of the Alabama Legislature in 1935.  CRS’ name was changed to Children’s Rehabilitation Service (CRS) in 1990.


What is “Family Choice?”

It is the policy of CRS to fully inform clients/families of all available options which appropriately meet their needs for delivery of services. To the extent possible clients/families may choose physicians, vendors, clinic teams, days of the week for service, etc.


Are CRS services just for low-income families?

CRS serves any child in Alabama between the ages of birth and 21 years of age with a special health care need.  Children and youth of all income levels may receive services.  Families who are able to do so are asked to participate financially in their child’s care.  The amount of their participation is based on a sliding fee schedule.


What is a “team approach to care” and why is it important?

CRS practices a team approach to the care of children and youth with special health care needs because many of them can benefit by coordinated, comprehensive care.  Often, long-term disabling conditions require a group of professionals over a child’s developmental years to team with the family to meet their on-going needs. 


Who can refer a child to CRS?

CRS accepts an oral or written referral from the family, a physician, an agency, an interested individual or by self-referral, which may be directed to any CRS office.


Are CRS services available anywhere in Alabama?

Yes.  CRS covers every county in Alabama through its 14 local offices distributed throughout the state.  For a map of of office locations, click here.  For contact information for the office serving your area, click here or call 1-800-846-3697. 

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